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Any Questions?
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Contact Us By:
Telephone 01828 632010
Or By Email
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Your Benefits With Us
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Of Buying From Framed Occasions
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Fast Delivery
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Info & Prices
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Include A Photo
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See How To
See Examples:
Photo in
Photo in
Photo in
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Lasting Gifts
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Our Gifts Are A Lasting Reminder Of The Occasion, Unlike Flowers & Chocolates.
A Talking Point For Years To Come.
Look Great On A Wall Or Table.
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Framed Occasions - Terms & Conditions:
- The Company running www.framed-occasions.co.uk is:
Q.A. Computing Ltd
Address: 12 Tay Road, Alyth, Blairgowrie, Perthshire PH11 8EB United Kingdom
Company Reg No. SC 152833.
- Prices:
All Prices are exclusive of Post & Packing.
Post & Packing is:
- For Item in a Frame - £3.55 (GBP) per UK delivery
- For Item in a Presentation Tube - £1.95 (GBP) per UK delivery
- For Item in a Frame - £9.55 (GBP) per North American delivery
- For Item in a Presentation Tube - £2.95 (GBP) per North American delivery
- For Item in a Frame - £5.55 (GBP) per EU delivery
- For Item in a Presentation Tube - £2.55 (GBP) per EU delivery
If more than one item is purchased in an order, then postage will only be charged for one item, the one with the most expensive postage.
Post & Packing Price is added at the end.
When ordering, the all inclusive price is shown before submitting the order.
All prices are in Pounds Sterling (GBP).
- Ordering: By completing and submitting the electronic order form
and making full payment online or by cheque,
the Customer is making an offer to purchase goods, which,
if accepted by us will result in a binding contract.
Email will send confirmation of receiving an order, but this in itself is not an acceptance.
Order Acceptance and completion of contract between Framed Occasions and the Customer will take place
on dispatch of the goods ordered, unless Framed Occasions has contacted the customer to advise that the order has not been accepted.
- Non-acceptance of an order may be due to any of the following reasons:
a) The product, or part of the product, ordered by the customer is not available.
b) We were unable to obtain authorisation for the customer’s payment.
c) The discovery of a description error either in a product or a price.
d) Any reasonable doubt as to whether the transaction may be fraudulent.
e) The order is from outwith the UK, USA, Australia, Canada for delivery outside the UK, North America or EU.
- Cancellation Rights: The Consumer Protection (Distance Selling) Regulations
dictate that as our products are personalised and made to the Customer’s specifications,
the Customer does not have the right to cancel. Stated in Key Facts Page 14 6 Exceptions to the right to cancel 6.1( c )
goods made to the consumer’s specifications or clearly personalised.
- Returns: In the unlikely event that a Customer receives faulty goods
or a product where we have added misspelling or grammatical errors,
not as the Customer stated in the order, the Customer will contact Framed Occasions by phone or email
to describe the problem. A speedy decision will be made as to the next course of action.
It may be that Framed Occasions only has to make a new certificate with corrections and return this to the customer
to insert into the frame.
In certain circumstances it may be necessary for the customer to return the faulty goods to us at the postal address at 1. above,
with details of the error. We will then rectify the situation and send a product without errors,
together with a refund of the Customer’s return postage.
This will be done by cheque within 14 days of our receiving the returned goods.
If the customer requires a full refund then the customer must return the total package to us
at the postal address at 1. above. After we receive the package, we will send the customer a full refund plus postage reimbursement.
This will be done by cheque within 14 days of our receiving the returned goods.
- Errors: It is the Customer’s responsibility to state on the order form
the correct spelling of names etc and accurate dates and details.
We do not accept responsibility for any errors introduced by the Customer.
- Delivery:
This will be done in 5 days for UK and 10 days for North America & EU, unless any of the reasons in 13. below come into force,
or there ia a Framed Occasions holiday period which will be announced and visible on the website.
All our gifts are delivered to United Kingdom, North America & EU addresses only.
We normally aim to dispatch orders in 24-48 hours of receiving payment (and photograph where applicable) unless during a Framed Occasions holiday period.
We will try to accommodate customers who contact us, by telephone or email, asking if a more speedy delivery is possible.
- Descriptions and Images: To the best of our knowledge, all descriptions are correct and accurate.
It must be noted that for the product images, the shades and intensities of colours on this website
can only be as accurate as the display process allows
and should not be relied on for perfect accuracy as we cannot guarantee that
the colour saturation, hue, contrast or brightness of the image is 100% identical to that of the finished product.
To the best of our knowledge the facts on the products are accurate. We used many sources and used comparisons
between sources to try to obtain accurate information. We cannot be held responsible for inaccuracies due to all
of our sources being wrong.
- Payment:
a) Online payment can be accepted for all the credit and debit cards, displayed at the bottom of each 'product' page
on this web site.
b) Payment by post, can only be made by cheque from a UK bank and in Pounds Sterling (GBP).
c) All payments are in Pounds Sterling.
d) For our Online Payments, we use the services of RBS WORLDPAY, one of the most respected and secure ecommerce providers of
credit card processing systems in the UK.
The RBS WORLDPAY payment system uses both established and innovative techniques to
ensure the security and integrity of all sensitive data.
The RBS WORLDPAY public web servers are certified by Thawte, a Public Certificate Authority,
ensuring that the shopper and the retailer can be totally confident that all confidential information is secure.
e) Framed Occasions does not hold the Customer card details.
These are handled exclusively by RBS WORLDPAY, who delete the details after 5 days.
f) We believe this is one of the safest methods of shopping today, avoiding potential hazards of High Street theft
from potential pick-pockets and store credit card negligence regarding confidentiality and security.
g) Recovery of Payment Default - If the customer defaults on payment and the goods have been safely delivered to the delivery address, then Q.A. Computing Ltd
will take the necessary steps to recover the amount owed for the purchase. The customer who defaults on payment, agrees to pay all the costs
incurred in the recovery of the debt in full, plus the original debt for the purchase.
- Privacy: We hold some or all of the following personal data on customers:
Customer Name , Customer Address, Recipient Name, Recipient Birth Date, Recipient Wedding Details, Delivery Address, Customer Email Address,
Customer Telephone Number and details of previous orders.
We only use this information to process the Customer’s order and deliver the products.
It is Company policy to NEVER pass or sell our Customer Personal Data to any third Party.
- Complaints: In the unlikely event of a complaint against Framed Occasions,
we will do everything in our power to deal with it quickly, fairly and effectively.
You can email your complaint to feedback@framed-occasions.co.uk.
You will be acknowledged within 3 working days by email stating how long our investigation will take.
We will always resolve complaints in writing within the time advised in the acknowledgement.
- Force Majeure: Neither party shall be in breach of the Contract
if there is any total or partial failure of performance by it of its duties and obligations under the Contract
or partial failure of performance by it of its duties and obligations under the Contract occasioned by any act of God,
fire, act of Government or State, war, civil commotion, insurrection, embargo, labour disputes of whatever nature
and any other reason beyond the control of either party.
If either party is unable to perform its duties and obligations under the Contract as a direct result of the effect of one of those reasons,
that party shall give written notice to the other of the inability which sets out full details of the reason in question.
The operation of the Contract shall be suspended during the period in which the reason continues.
Forthwith upon the reason ceasing to exist, the party relying upon it shall give written advice to the other of this fact.
If the reason continues for a period which substantially affects the commercial intention of the Contract,
the party not claiming relief under this clause 12 shall have the right to terminate the Contract
upon giving 7 day's written notice of such termination to the other party.
- Governing Law and Jurisdiction: Scottish Law applies to this contract.
- Your Statutory Rights are not affected.
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